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You Got A Ticket: The Connection Between Support Tickets And Customer Service

There are plenty of ways that a person can actually contact a company in case they need help or have questions regarding the service or the product offered. Some people would rather whip out their phones and dial customer service to be able to speak with someone. However, there are times when the queue is long or times when there is no contact number given. When any of these happen, the next best thing to contact the company would be through sending in a customer support ticket.

via You Got A Ticket: The Connection Between Support Tickets And Customer Service | The Magellan Solutions Blog.

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